Considering public cloud? It is crucial to review the cloud Service Level Agreements (SLAs) to ensure they meet the desired business objectives.
What are Cloud Service Level Agreements (SLAs)?
Cloud service providers (CSP) have to provide high quality products and services to customers. This requires adherence to comprehensive operational policies, standards and practices.
Cloud Service Level Agreements (SLAs) define the performance standards for individual cloud products and services and what happens when it fails to perform to the SLA specification.
Why are cloud SLAs so important?
The SLA defines the circumstances under which the cloud provider is not liable for outages or performance issues.
Your organization must perform an in depth assessment to determine whether the cloud services will meet the desired performance, uptime, compliance requirement goals.
What’s included in the SLA’s?
Typically, Cloud SLAs focus on the following:
- Performance goals
- Uptime guarantees
- Financial obligations if the service does not meet the SLAs
- Microsoft’s Azure Cosmos DB is a globally distributed database. The SLA for the Azure Cosmos DB (Database) service offers 99.99 percent uptime. This includes low-latency commitments of less than 10 milliseconds on DB read operations and less than 15 milliseconds on DB write operations. Read more about it here.
- AWS will use commercially reasonable efforts to make DynamoDB available with a Monthly Uptime Percentage for each AWS Region, during any monthly billing cycle, of (a) at least 99.999% if the Global Tables SLA applies, or (b) at least 99.99% if the Standard SLA applies (the “Service Commitment”). Read more about it here.
Let’s review the amount of downtime associated with these %’s: